Call Center / BPO Consultation
Office care India’s BPO consulting services enable you to achieve customer service excellence across multiple touch points by successfully mapping your business goals. Stages of our strategically driven BPO consultation process include
- Business Need Assessment
In this phase our BPO process consultants will initiate consultation with your key stakeholders, undertake evaluation of your operations, communication infrastructure and applications. Our BPO consulting services aim to bridge the gaps between your business goals and current strategy.
- Development of strategies & roadmap
Second stage of our customer service outsourcing consulting process includes comprehensive assessment of communication infrastructure and analysis of what processes and technologies are needed. Our call center outsourcing experts also analyse your staffing model to help you save from overstaffing and under staffing mistakes.
- Business Case Analysis
In this stage we examine challenges, benefits, and risk that may come your way in attaining modifications and desired results.
- Deployment & Implementation Planning
The last phase of consultation for business process outsourcing Services includes creation of implementation plan & development of workflow that aligns your business requirements.
Our call center services are designed to boost customer experiences and strengthen your business outcomes.